Frequently Asked Questions

Our cancellation policy varies slightly depending on the property and the platform you use to book. Generally, we offer a full refund for cancellations made up to [Insert Number] days before check-in. You can review the specific cancellation terms for each home on its individual property page before finalizing your reservation.

Yes, most of our properties require a minimum stay of [Insert Number] nights. However, this may change depending on the season, local regulations, or holidays. Check the calendar on the property page for specific date availability.

Standard check-in is at [4:00 PM] and check-out is at [11:00 AM] in the property's local time zone. This allows our professional cleaning teams enough time to prepare the home to our high standards for the next guest.

We value seamless travel, so all of our properties are equipped with secure, keyless entry systems. You will receive a unique door code and step-by-step check-in instructions via email [Insert Number] days before your arrival.

We always do our best to accommodate these requests if our cleaning schedule allows. Please reach out to us at least 48 hours in advance, and we will let you know if we can make it happen!

Because we manage properties across different states and environments, our pet policy depends on the specific home. Some of our properties are proudly dog-friendly (with an associated pet fee), while others remain pet-free out of consideration for guests with severe allergies. Please check the "House Rules" section on the specific property listing.

To respect our neighbors and maintain the beautiful design and condition of our homes, we do not allow parties, events, or large gatherings. Only the guests listed on the reservation are permitted on the property.

No. All Goodson Properties are strictly smoke-free environments. This includes vaping and e-cigarettes.

You can expect fresh linens, plush towels, high-speed Wi-Fi, and a kitchen stocked with all the essential cookware and dishware you need to prepare a meal. Specific luxury amenities (like hot tubs, fire pits, or game rooms) are listed on each property's page.

Your comfort is our top priority. We provide a digital welcome guidebook with troubleshooting tips for the home and local recommendations. If you have an urgent issue, Jeremy’s operations team is just a phone call or text away to ensure any problems are resolved quickly and professionally.